Are your competitor’s technically more sound than you?

Are your competitor’s technically more sound than you?

Customer Relationships & Employee Productivity

The days of customer relationships as a non-core activity are over. Today, it’s a wide topic with thousands of books written and hundreds of management courses running on it. Unlike a decade ago when customers could get in touch with companies only in two ways – either a voice call or an email – today, there are multiple communication channels to do so. But the one that has completely revolutionized the way customers and companies interact is social media. It allows customers to get in touch with service agents at any time, anywhere, and on any device. Thus, it eliminates the limitations of time, Read Full Article...........